Cancellation Policy

My Travel Setup (RankingIn SRL) helps you discover Costa Rica experiences. Cancellation rights depend on how you booked.

1. Tours and experiences booked through partners

Most tours linked from our Site are sold by independent operators through our booking partners. Each product has its own cancellation window (for example free cancellation up to 24 hours before the start time). Always read the cancellation terms on the product page before you pay.

• To change or cancel a partner booking, use your account or customer support with that booking platform — not this Site’s contact form alone.
• Refund eligibility is determined by the booking partner and/or supplier under the terms shown at checkout.
• Weather, road closures, or operator decisions may lead to rebooking or refunds according to those same terms.

2. Private transfers or fishing arranged directly with us

If we confirm a custom transfer or charter by email outside a third-party platform, the cancellation terms in that confirmation apply. If no specific terms were stated, contact contact@mytravelsetup.com as soon as possible; we will explain supplier rules and any non-refundable deposits.

3. No show / late changes

Failure to arrive on time for a confirmed tour, transfer, or charter may result in forfeiture of fees under the supplier’s or booking partner’s policy. Travel insurance is recommended for trip interruption and medical emergencies.

4. Contact

General questions: contact@mytravelsetup.com. For an existing reservation, include your booking reference when you write so we can point you to the right support channel.