Privacy Policy

This Privacy Policy describes how RankingIn SRL, operating the brand “My Travel Setup” (“we”, “us”, or “our”), processes personal information when you visit mytravelsetup.com (the “Site”), contact us, or use our travel planning services related to Costa Rica.

Controller: RankingIn SRL, a sociedad de responsabilidad limitada organized under the laws of Costa Rica. Contact: contact@mytravelsetup.com.

1. Information we collect

Information you provide

• Name, email address, phone number, and travel details when you use our contact or trip-planning forms.
• Messages and preferences you send by email or other channels.
• Any other information you choose to share while requesting tours, transfers, or fishing charters.

Information collected automatically

• Device and browser type, approximate location (country/region), referral URL, and pages viewed.
• Cookies and similar technologies as described in our Cookie Policy.
• Basic server logs needed for security, debugging, and performance.

Information from booking partners

When you book an experience through a third-party booking platform linked from our Site), that platform processes your payment and booking data under its own privacy policy. We may receive limited confirmation details (for example, that a booking occurred via our affiliate link) but we do not process your card payments on this Site.

2. How we use information

• Respond to inquiries and help plan tours, private transfers, and fishing trips.
• Operate, secure, and improve the Site.
• Send service-related messages you request (quotes, itinerary help, follow-ups).
• Comply with legal obligations applicable in Costa Rica.
• Measure affiliate referrals and site performance in aggregate.

3. Legal bases

Depending on your location, we process personal data because: (a) it is necessary to take steps at your request before a contract or to provide a service you asked for; (b) we have a legitimate interest in running and improving a travel information and referral business; (c) you consented (for optional cookies or marketing, where required); or (d) we must comply with law.

4. Sharing of information

We do not sell your personal information. We may share information with:

• Service providers who host our Site, email, analytics, or CRM tools under confidentiality obligations.
• Booking partners when you choose to complete a reservation on their platform.
• Professional advisors or authorities when required by law or to protect our rights.

5. International transfers

We are based in Costa Rica and may use vendors in other countries (including the United States and the European Economic Area). Where required, we use appropriate safeguards for cross-border transfers.

6. Retention

We keep inquiry and correspondence data only as long as needed to answer you, maintain business records, resolve disputes, and meet legal requirements, then delete or anonymize it.

7. Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure; please use strong unique passwords for any accounts you hold with third-party booking platforms.

8. Your rights

Depending on applicable law (including Costa Rican data-protection rules and, where relevant, GDPR or similar frameworks), you may request access, correction, deletion, restriction, or portability of your personal data, or object to certain processing. Contact contact@mytravelsetup.com. You may also lodge a complaint with a competent supervisory authority.

9. Children

The Site is directed to adults planning travel. We do not knowingly collect personal information from children under 16. If you believe a child provided data to us, contact us and we will delete it.

10. Changes

We may update this Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Site after an update means you acknowledge the revised Policy.

11. Contact

Privacy questions: contact@mytravelsetup.com. Postal / business inquiries: RankingIn SRL, Costa Rica.